Refund policy

Flora Ventures 7-Day Return Policy

Thank you for choosing Flora Ventures! We understand that you may need to adjust your floral purchase, so we offer the following 7-day return policy:

Fresh Flowers

As flowers are perishable goods, we do not accept returns without valid reasons. However, we will provide solutions within 7 days under the following circumstances:

1. Quality Issues
   • If the received flowers are severely wilted, damaged, or significantly different from the order description
   • Please contact us within 24 hours of delivery with photo evidence
   • We will offer replacements, exchanges, or refunds
2. Shipping Errors
   • If you receive completely incorrect items
   • We will cover return shipping and provide the correct product

Non-Floral Items (Vases, Gifts, etc.)

We offer 7-day hassle-free returns:
✓ Items must be unused and in new condition
✓ Original packaging must be intact
✓ Proof of purchase required
✓ Customer is responsible for return shipping costs

Refund Process

1. Contact customer service for return authorization
2. Ship items back within 7 days of receiving authorization
3. We will process refunds within 3-5 business days of receiving the return

Non-Qualifying Situations

× Non-floral items that have been opened or used
× Damage caused by the customer
× Return requests made after 7 days

Refund Method

Refunds will be issued to the original payment method. Processing times:

• Credit cards: 5-10 business days
• PayPal: 3-5 business days

Important Note
Flowers are natural products and may experience slight dehydration during shipping, which is normal. We recommend unwrapping them immediately upon arrival and placing them in fresh water.

For returns or inquiries, please contact us:
📧 [email protected]
☎️ (888) 555-FLORA
Business Hours: Monday-Friday 9AM-6PM (EST)

We are committed to providing you with the highest quality products and service!